But let's take a look at the big picture and consider the type of firm-wide problems that can be prevented. What if a hard-drive in the server were to fail and the backup hasn't run in weeks, or a virus spreads across the network, or a hacker hijacks the server and sets it up as a spam relay. Issues like these affect millions of small businesses every day and can bring the entire company to a halt. With the cost of downtime for the entire company for a day being approximately $ 7680, plus the cost of repair at an hourly rate being approximately the same (assuming an average rate of $ 100/hr.), The true cost of a day of downtime is almost $ 16,000.
That doesn't take into account the possibility of lost sales, lost data and lost time required to recreate lost data, damages to customer relations, etc, which could multiply that cost even more and in some cases be financially devastating to the small business.
Considering that a Managed Service Plan for a small company costs on average $ 1200/mo. or $ 14,400 annually and that any one of the above mentioned potential problems could easily be prevented with your included system monitoring, it becomes very easy to see how your Managed Service can provide a much greater value to a small business than an hourly support computer consultant who's simply standing by waiting for a problem to occur.
Now tack on the benefit of being able to provide instant customer response through your remote support utilities (rather than having the customer wait for hours for their computer consultant to arrive), the increased productivity that will be gained by keeping the systems current, and the overall peace of mind that's gained by knowing the network is being monitored around the clock, and it can be very difficult for a responsible small business owner to not switch to your Managed Service Plan.
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